Privacy Policy

1. Who We Are

Amazon Publishing Services ("we," "our," or "us") is a professional self-publishing services company. We provide manuscript editing, cover design, formatting, distribution, and related publishing services to authors worldwide.

Contact: info@amazonpublishingservices.co.uk | +1 571 622 1583

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Manuscript & Creative Content: Your manuscript files, book title, description, and cover images you upload to our platform.
• Payment Information: Billing details processed securely through Stripe. We do not store your full card number — only the last four digits and card type for reference.
• Royalty Information: Legal name, bank account details, and sort code provided for royalty payments.
• Communications: Messages, support tickets, and other communications you send us.
• Usage Data: Pages visited, features used, and other interactions with our platform.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our publishing services
• Process payments and send invoices
• Communicate with you about your project status and updates
• Send administrative notifications (payment confirmations, project milestones)
• Process royalty payments to your bank account
• Respond to customer service requests and support tickets
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Payment Processing

All payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. Your full payment card details are transmitted directly to Stripe using industry-standard TLS encryption and are never stored on our servers. By making a payment, you agree to Stripe's Privacy Policy.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Stripe (payments), hosting providers, and email delivery services who assist in operating our platform — all bound by confidentiality agreements.
• Distribution Partners: Amazon KDP, IngramSpark, and other retail partners receive your book content and author name solely for the purpose of publishing and distributing your book. These partners receive only the information necessary to list and sell your book.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted to and from our platform
• Encrypted storage of sensitive data (passwords are hashed using bcrypt)
• Restricted access to personal data on a need-to-know basis
• Regular security reviews and updates

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at info@amazonpublishingservices.co.uk.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

9. Cookies

We use session cookies to maintain your login state while you use our platform. These cookies are essential for the platform to function and are deleted when you log out or close your browser. We do not use tracking cookies or third-party advertising cookies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for any such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

For any privacy-related questions, concerns, or requests, please contact us:

• Email: info@amazonpublishingservices.co.uk
• Phone: +1 571 622 1583